Terravitals

15-DAY MONEY BACK GUARANTEE & REFUND POLICY

We want you to LOVE your TERRAVITALS remedies.  In the rare case that you are not fully satisfied with your order, please contact us WITHIN 15 DAYS of the date of your purchase to avail money back guarantee   Use our Contact” page or email us to customersupport@terravitals.com and ensure to include: 

  • your order number
  • the lot number on the packaging
  • a brief explanation on the reason for your refund or exchange request 
  • your telephone number (in case we may have additional questions)
  • attach to your email a clear photo of your proof of purchase 

Our service standard is to acknowledge your request within 2 business days and we will strive to resolve it within 10-15 business days.  If a sealed, unused package needs to be returned, a pre-paid return label will be emailed to you.  Once approved, we will replace the item or issue an automatic refund for you. 

Need help?  Contact us at customersupport@terravitals.com for questions related to our money back guarantee and refund policy.

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